Are bottles, utensils and tumblers 100% titanium?

Sure, they are 100% titanium and made of titanium Grade 1.

Can I put the bottle in a fire to boil water?

Generally you can, just remember to remove the silicone ring from the bottom and always keep the lid off when boiling.

Will the bottle be hot if I put hot tea or coffee into it?

Yes, it will as titanium is a heat conductor. Be careful not to burn yourself! Use a protective sleeve included to protect yourself from both heat and cold.

Does it taste metallic when you put hot coffee in it?

No, it doesn’t as titanium doesn’t impart odor and taste to drinks.

Do bottle and tumbler fit in car holders?

Yes, they do fit most of the car holders.

Are utensils allowed in carry-on luggage?

You may want to check with TSA Rules and Regulations, but generally such items as knives and even forks are not allowed on board.

Can I machine wash the belt bag?

No, these bags shouldn’t be washed, but you can clean them with a piece of fabric.

Are t-shirts and hoodies machine washable?

Yes, they are, but look into the item's description for more precise instructions for merino clothes.

Do merino clothes require careful handling and washing?

Not really. You should be careful not to wash it in hot water and not to tumble dry, but otherwise it is quite handy: don’t need to be washed often, dry out quickly, don’t crease much and keep its shape.

Will merino clothes be itchy like traditional wool?

No, merino fibers are three times thinner than a human hair and are very soft to skin.

Shipping & returns

When will my order be shipped?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive a confirmation letter from us. You will receive another notification when your order has shipped.

Do you provide local pickup or delivery?

At this moment we do not provide this option but it may change in the future. Stay in touch!

Do you ship internationally?

We offer international shipping to the most countries by USPS.

Please, note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. OUT LLC is not responsible for these charges if they are applied. They are your responsibility as the recipient.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If your order hasn’t been delivered within 10 business days (for domestic orders) and 25 business days (for international orders) of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

What are your delivery time and price?

Domestic

First-Class Mail
Affordable and easy way to send envelopes and lightweight packages
Expected delivery in 1-3 business days
Mail up to 13 oz
Price from $3.80
Priority Mail
Expected delivery in 1-3 Business Days
Includes USPS Tracking
Price from $7.42
Priority Mail Express
Expected delivery - overnight to 2-day delivery
Includes USPS Tracking
Price from $24.25

International

Both time and price depend on the weight of your parcel and the country you send it to.

Priority Mail International
Reliable and affordable way to ship to more than 190 countries, including Canada and Australia.
Expected delivery in 6-10 business days for many major markets
Includes USPS Tracking
Price from $34.53
Priority Mail Express International
Fast, reliable, and affordable. Ship to more than 190 countries, including Canada and Australia.
Expected delivery in 3-5 business days for major many markets
Includes USPS Tracking
Price from $42.85

When will I get my order?

Delivery timeframe will be provided at the checkout.

Will I have to sign for my package?

We do not require a signature for domestic orders.

However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

Can I cancel my order?

You can cancel your order for free until it is processed (‘Awaiting processing’ status) as after this time our Team proceeds with preparing your order. You can cancel your order before it is shipped for a $5 cancellation fee. After the product ships, the order will be treated as a return.

To cancel your order contact us at [email protected].

What happens if I refuse delivery or the address I entered was incorrect?

Parcel will return to our warehouse and you will get a refund minus original shipping cost.

Can I return my order?

Yes, you can return your order within 14 days from the day of delivery for a full refund minus shipping fee. Please remember that you are responsible for return shipping fees.

Contact our Support Team at [email protected] if you have received defective, damaged or incorrect merchandise.

For more information please take a look at our Return Policy.

Can I exchange my order?

We do not offer exchanges at this time. If you need to exchange an item, you should return it and place a new order.

To return your order please email us at [email protected] for instructions.

For orders returned from outside the USA customers are responsible for all shipping charges and customs fees.

Return Policy

We want you to be totally excited about your purchase but if you’re not, we are here to help you with a return.

We accept returns within 14 days from the date of delivery for a full refund. Returned items should be unworn, unaltered, with the original tags attached. Shipping and delivery fees are non-refundable. Customers are responsible for return shipping fees.

Credit for your returned items will be refunded back to your account in the same form of payment used to purchase the items. Depending on your financial institution, please allow 2-10 business days for the credit to post to your bank or credit card account (up to 30 days for internationally-issued cards).

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.